How long does a complaint stay on the customers record?

Each complaint varies depending on each situation.

Can the customer file a complaint against a business?


Can consumers review the resources with the BCB?

Only Premium members of the BCB can gain access to the resources of the BCB. 

Does consumers have the right to respond to a complaint?

If a business files a complaint against a customer, that customer has the right to respond.  Each complaint is mailed and emailed to the customer for their response.

What happens if a complaint is filed in error?

The BCB reviews all complaints and compliments for accuracy.  Once verified for accuracy, each report is posted for review. 

Are reports open to the public?

Unlike others, each report must be accessed by the company or the consumer.  Each report must be paid for and all report must be accessed thorugh the BCB.